BOGGEAR.COM RETURN POLICY
Customer satisfaction is our goal at BOGgear, LLC. If there is a problem with your order, please notify us by email immediately so that we may work with you to arrange a return, replacement, refund or credit.
If you need to return an item, please call our Customer Service Department at (830) 990-2500, Monday thru Friday, 9 am to 5 pm CST to obtain return authorization. Your return authorization is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization will be refused. We do not accept C.O.D. returns.
You may return new, unopened items purchased directly from BOGgear within 30 days after delivery for a full refund less the shipping and handling fees. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). BOGgear, LLC is not responsible for lost or damaged return shipments. If an order is cancelled or changed after it has shipped, it is subject to a 10% restocking fee.
You should expect to receive your refund within four weeks. If you paid with a credit card, we will issue a credit to that credit card.
If you paid by check or money order, we will send you a refund check. We'll notify you via e-mail of your refund once we've received
and processed the returned item.
If you need a replacement item, please allow four weeks to receive it. Replacement items will be shipped via FedEx Ground or USPS at our expense. If you prefer to expedite shipping, those additional costs will be charged to you.
Any unopened item in original condition purchased directly from BOGgear that is returned more than 30 days after delivery will receive a refund of 80% of the item's price less shipping and handling fees.
Items that cannot be returned:
Please send returns to:
BOGgear LLC
Attn: Returns Department
110 N. Milam #149
Fredericksburg, TX 78624
If you have any questions as to our Return Policy, please email us at info@BOGgear.com or call us at 1-877-BOG-PODS (264-7637) or (830) 990-2500.