BOGgear Return Policy

Customer satisfaction is our goal at BOGgear, LLC. If there is a problem with your order, please notify us by email immediately so that we may work with you to arrange a return, replacement, refund or credit.

You may return new, unopened items within 30 days after delivery for a full refund less the shipping and handling fees. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). BOGgear, LLC is not responsible for lost or damaged return shipments.

You should expect to receive your refund within four weeks. If you paid with a credit card, we will issue a credit to that credit card. If you paid by check or money order, we will send you a refund check. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you need a replacement item, please allow four weeks to receive it. Replacement items will be shipped via UPS ground at our expense. If you prefer to expedite shipping, those additional costs will be charged to you.

Any unopened item in original condition that is returned more than 30 days after delivery will receive a refund of 80% of the item's price less shipping and handling fees.

Items that cannot be returned:

• Any item that has obvious signs of use.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

Please send returns to:

BOGgear LLC
Attn: Returns Department
111 W. Cedar Lane
Payson, AZ 85541

If you have any questions as to our Return Policy, please email us at info@BOGgear.com or call us at 1-877-BOG-PODS (264-7637).